Sentinel Platform
Comprehensive Product Overview
A licensed operating system for service businesses, hospitality partners, and multi-territory operators. Sentinel is a single, integrated business management platform designed to run day-to-day operations, enforce standards, and support growth.
Explore Features
Command Centre Dashboard
The Sentinel home dashboard provides a unified command centre for operators. At a glance, see today's schedule, pending tasks, recent activity, and key performance metrics.
Key Capabilities
- Today's bookings and service schedule
- Pending tasks and action items
- Quick-access module grid
- Recent activity feed
- Key performance indicators
- System notifications and alerts
Service Operations
Manage the complete service lifecycle from booking through to completion. Sentinel's operations module handles scheduling, service logging, job costing, and real-time status tracking.
Key Capabilities
- Kanban-style service log management
- List view with advanced filtering
- Booking calendar and availability
- Job estimator and pricing tool
- Status tracking and workflow automation
- Service history and audit trails
Certification & Compliance
Every service generates a certificate. Sentinel's certification system creates professional, branded certificates that can be printed, emailed, or accessed digitally.
Key Capabilities
- Automated certificate generation
- Certificate register with search
- QR code verification system
- PDF export and email delivery
- Branding and customisation
- Compliance audit trail
Customer Relationship Management
Sentinel includes a purpose-built CRM designed for service businesses. Track leads through the sales pipeline, manage customer accounts, and maintain complete service histories.
Key Capabilities
- Lead pipeline with stage tracking
- Customer account management
- Contact history and notes
- Service history per customer
- Custom fields and tags
- Lead source tracking and attribution
Rewards & Incentives Engine
Native rewards and referral systems drive customer retention and word-of-mouth growth. Configure reward rules, issue vouchers, track referrals, and manage incentive programmes.
Key Capabilities
- Rewards dashboard and analytics
- Referral code generation and tracking
- Voucher issuance and redemption
- Configurable reward rules
- Credit balances and ledger
- Settlement and reconciliation
Training Academy
Embed training directly into your operating system. Sentinel's Training Academy delivers structured content, tracks progress, manages assessments, and issues certifications.
Key Capabilities
- Training content management
- Module and lesson structure
- Progress tracking per trainee
- Assessments and quizzes
- Certification workflows
- Accreditation status tracking
Peace of Sleep: Hospitality Portal
A dedicated portal for hospitality partners. Hotels and property managers can manage rooms, track service schedules, view compliance status, and access certificates.
Key Capabilities
- Property and room management
- Visual room matrix with service status
- Service scheduling and history
- Certificate access and compliance
- Team member access control
- Manager onboarding via magic link
Communications Hub
WhatsApp, email and team chat in one place. CMB Chats puts every customer conversation on the business number, beside the customer's Sentinel record, with Leo, our virtual assistant, covering when the team cannot.
Key Capabilities
- WhatsApp on the business number, in the CMB Chats phone app
- New leads routed to the area's operator, with a phone alert
- Leo answers after hours and hands over when a person is needed
- Bookings, services and invoices beside every chat
- Customer email replies in the same inbox
- Team chat and head office announcements
- Smart email campaigns and templates
- Email delivery tracking and full communication history
Accounting & Finance
Native financial tooling keeps everything in one place. From invoicing to payments, vendor bills to settlements. Sentinel maintains a single source of truth for all financial operations.
Key Capabilities
- Invoice creation and management
- Payment tracking and receipts
- Vendor bills and payouts
- Settlement logic and splits
- Transaction-level reporting
- Financial document generation
System Administration
Comprehensive admin tools for user management, permissions, equipment tracking, and system configuration. Control who can access what, track assets, and configure platform behaviour.
Key Capabilities
- User account management
- Role-based permissions
- Equipment register and tracking
- Notification settings
- System configuration
- Audit logs and activity tracking
Web Publishing & SEO
Built-in web publishing tools support rapid rollout of new locations and territories. Manage pages, run SEO preflight checks, and ensure consistency across all regional websites.
Key Capabilities
- Website page management
- SEO preflight checks
- FAQ management
- Location page spin-up
- Meta data and schema markup
- Content templates
Self-Service Onboarding
New users get up and running fast with self-service onboarding. Password setup, PWA installation, and guided setup ensure users are productive from day one.
Key Capabilities
- Self-service password setup
- PWA installation prompts
- Guided setup wizard
- Legacy user migration
- Welcome messaging
- First-login configuration
Interested in Sentinel?
Contact us to learn more about the platform that powers CleanMyBed operations worldwide.
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