Rewards and Discount Terms

Last updated: October 2026

1. What This Covers

These terms explain every way you can save on a CleanMyBed service, how the savings combine, and the minimum charge for a visit. The amounts for your country are in Current Amounts. Our standard customer terms also apply.

2. Minimum Charge per Visit

Every visit has a minimum charge, measured before any discount. If the items you book come to less than the minimum, a minimum fee is added to bring the visit up to it. Discounts, codes and credit are then taken off that amount.

3. Customer Referrals

Every customer has a personal referral code to share with friends and family.

  • Your friend gets a discount on their first CleanMyBed service when they use your code.
  • Once their service is paid for, you receive referral credit on your account.
  • A referral code works only on a first service, and you cannot use your own code.
  • The service must reach the minimum charge before the discount is taken off.

4. Voucher and Promo Codes

We sometimes offer voucher or promo codes, for example in an advert, a newsletter or for a particular area. Each code has its own conditions, which can include its value, a minimum spend, an expiry date, the areas it works in, new customers only, or one use per customer. If a code does not apply to your booking, we tell you when you enter it.

5. Partner and Collaboration Codes

Schools, causes and businesses we work with have their own codes. You receive the offer shown on the partner's CleanMyBed page, usually once per customer, and the partner or their cause receives a share of your booking. How partners are paid is set out in our collaboration terms.

6. Loyalty Discounts

Regular customers save automatically. Your loyalty tier is based on the number of services you have had in the past 12 months, and its discount is applied for you. There is nothing to sign up for.

7. Volume Discounts

Larger bookings save more. When you book several beds in one visit, a volume discount is applied to the beds automatically.

8. Combining Offers

  • You can use one code per booking: a referral, voucher, promo or partner code.
  • Loyalty and volume discounts are applied automatically and can be combined with a code.
  • All discounts together are capped at a maximum share of the service, shown in Current Amounts.
  • Discounts never take a bill below zero.
  • Referral credit is used after discounts, as a payment towards what is left.

9. When to Give Us Your Code

Enter your code when you book, in the "Have a code?" box. If you forget, tell us any time before your service starts and we will add it. A code given to us after the service has started cannot be applied to that service.

10. Using Your Credit

  • Your credit comes off your next invoice automatically. Anything left over carries on to the next one.
  • Credit lasts for the period shown in Current Amounts. We email you 30 days before any credit expires.
  • Credit has no cash value. It cannot be exchanged for money or transferred to someone else.

11. Current Amounts

South Africa
Minimum charge per visit R800
Your friend's referral discount R250
Your referral credit R250
Credit lasts 24 months
Loyalty discounts Silver 10%, Gold 20%, Platinum 30% (tiers)
Volume discounts 10% from 6 beds, rising to 40% from 101 beds
Most you can save in total 50% of the service

12. Changes and Fair Use

We may change or end any offer, code or programme, and update these terms. Changes do not affect a discount already confirmed on a booking, or credit already on your account. We may refuse or remove a discount or credit that has been misused, for example a code shared publicly against its conditions or a booking made only to earn credit.

13. Contact Us

If you have any questions about a code, a discount or your credit, please contact us: