Privacy Policy

Last updated: January 2025

1. Introduction

CleanMyBed ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

  • Name and contact information (email address, phone number, postal address)
  • Account credentials
  • Payment information (processed securely through third-party payment processors)
  • Service booking and appointment details
  • Communications with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

  • Device and browser information
  • IP address and location data
  • Pages visited and time spent on our website
  • Referring website or source

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process bookings and transactions
  • Communicate with you about services, updates, and promotions
  • Respond to enquiries and provide customer support
  • Analyse usage patterns to improve our website and services
  • Comply with legal obligations
  • Protect against fraud and unauthorised activity

4. Information Sharing

We may share your information in the following circumstances:

  • Service Providers: With third-party vendors who assist in operating our business
  • Licensed Partners: With CleanMyBed licensees and operators who deliver services in your area
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to or restrict certain processing
  • Data portability
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

7. Cookies

Our website uses cookies and similar technologies to enhance your experience. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

8. International Transfers

CleanMyBed operates globally. Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: