Operating System
Three audiences. One standard.
CleanMyBed training is one standard taught three ways. Accredited operators learn the science and the machine. Country ambassadors learn the platform and the proposal. Property staff learn the Peace of Sleep promise and how to carry it into the guest room.
Become an OperatorMore Than Just Technique
Anyone can push a machine. CleanMyBed™ operators understand the science, master the technique, and deliver results that guests notice and properties rely on.
Consistent Quality
Standardised training ensures every operator delivers the same high-quality service, everywhere in the network.
Safety First
Operators learn proper equipment handling, safety protocols, and professional conduct from the start.
Credibility
Certified operators can demonstrate their qualifications to properties and guests with verified credentials.
Same Standard, Different Roles
Every CleanMyBed deployment touches three groups. Each one is trained against the same core standard, but on the part of the job they actually do.
The accredited technician
Hands on the equipment, eyes on the mattress, signature on the clinical certificate. The full programme below — four modules, theory plus workshop, annual recertification.
- Allergen science and dust-mite biology
- Equipment operation and maintenance
- Site preparation, treatment, sign-off
- Sentinel platform and compliance
The country licensee
Runs a territory, owns the pipeline, signs proposals. Trained on the commercial side of the system — Charter Suite, proposal flow, compliance matrix, operator coordination — so they can run the country without translating from English-language US SaaS habits.
- Charter Suite and property onboarding
- Proposal flow and tier framing
- Service scheduling and compliance
- Reporting, payouts, and territory P&L
The Peace of Sleep promise carriers
Housekeepers, duty managers, front-of-house. The people guests actually see and ask. A short, focused course in the Peace of Sleep brand so the certificate on the wall is matched by the answer at the door.
- What the Peace of Sleep promise is — and isn't
- How to talk about it to a guest
- What the QR code on the charter does
- How to log issues so the next service catches them
Four Core Modules
A structured programme that takes operators from newcomer to certified. Annual refresh, recorded against every clinical certificate they sign.
Foundation Knowledge
Understanding mattress hygiene science, dust mites, allergens, and why professional sanitisation matters.
- Sleep hygiene fundamentals
- Dust mite biology and allergens
- Health impacts of poor mattress hygiene
- The CleanMyBed difference
Equipment Mastery
Hands-on training with CleanMyBed equipment: setup, operation, maintenance, and troubleshooting.
- Equipment components and function
- Proper setup and calibration
- Treatment techniques
- Maintenance and care
Service Delivery
Professional conduct, customer interaction, and the complete treatment workflow from booking to completion.
- Customer communication
- Site preparation and access
- Treatment workflow
- Documentation and certificates
Business Operations
Using Sentinel, managing bookings, handling payments, and running your operation efficiently.
- Sentinel platform training
- Booking management
- Payment processing
- Reporting and compliance
Flexible Training Formats
Flexible training formats designed to fit your schedule and learning style.
Online Learning
Self-paced modules cover theory, science, and business operations. Learn anywhere, anytime, with video lessons, quizzes, and downloadable resources.
- Video-based lessons
- Progress tracking
- Knowledge assessments
- Accessible on any device
Practical Workshop
Hands-on sessions with real equipment and experienced trainers. Practice techniques, get feedback, and build confidence before your first job.
- Equipment hands-on
- Supervised practice
- Real-time feedback
- Competency assessment
Ongoing Development
Training doesn't stop at certification. CleanMyBed operators continue learning and improving.
Refresher Training
Annual refresher courses keep skills sharp and ensure operators stay current with best practices.
New Equipment
When equipment is upgraded or new models are introduced, operators receive updated training.
Advanced Skills
Optional advanced modules for operators who want to expand their capabilities and service offerings.
Peer Learning
Connect with other operators in the network to share experiences, tips, and best practices.
Performance Coaching
Feedback from customer reviews and operational data helps identify areas for improvement.
Certification Renewal
Certifications are renewed annually, ensuring operators maintain their skills and knowledge.
The Peace of Sleep Course
A short, focused course for the staff a property already has on payroll. Delivered in the Peace of Sleep brand — so housekeepers and front-of-house experience it as their property's standard, not a third-party system. The certificate on the wall and the answer at the door tell the same story.
What it covers
- What the Peace of Sleep promise actually means
- How to talk about it to a guest in one sentence
- What the certificate, the charter and the QR are for
- How to flag an issue so the next service catches it
- Tier-specific guest scripts (Refined / Distinguished / Sovereign)
How it's delivered
- Self-paced, on any device the staff member already uses
- Progress tracked per staff member, visible to the duty manager
- Branded as Peace of Sleep, not as a back-office tool
- Short modules — designed to fit between turnovers
- Re-runnable when new staff start, with no extra licence fee
See a real course
House Harrod is our public demo property. Its staff training is live and open — open the same course a real housekeeper sees on day one.
Open the live courseReady to Start Your Training?
Join the CleanMyBed network and receive comprehensive training to launch your mattress hygiene business.
Become an OperatorFrequently Asked Questions
How long does training take?
The complete training programme typically takes 2-3 days, including online modules and practical workshop. Online learning can be completed at your own pace before attending the hands-on session.
Do I need prior experience?
No prior experience in mattress cleaning or hygiene services is required. Our training is designed to take complete beginners through to certified professionals. A customer service mindset and willingness to learn are what matter most.
Where are training workshops held?
Practical workshops are held at regional training centres or can be arranged at licensee locations. Contact us for upcoming training dates and locations in your area.
What if I fail the assessment?
Trainees who don't pass on their first attempt receive additional coaching and can retake assessments. Our goal is to ensure every operator is confident and competent before they start serving customers.
Is training included in the operator package?
Yes. Initial training is included when you join as a CleanMyBed operator. Ongoing refresher training and new equipment training are also provided as part of your ongoing relationship with the network.
What about ambassadors — how are licensees trained?
Country ambassadors get a separate programme covering Charter Suite, proposal flow, compliance matrix, scheduling, and territory reporting. Most of it is platform training — sitting in front of Sentinel with a real sandbox — rather than equipment training. The aim is that on day one of their licence they can run a proposal, onboard a property and read their own P&L without help.
Is property-staff training charged per head?
No. The Peace of Sleep course sits inside the property's subscription. Run it for every housekeeper, every duty manager, every new starter — no extra licence fee. Progress is tracked so the duty manager knows who is ready to answer guest questions and who still has a module to finish.