Sentinel Platform
Comprehensive Product Overview
A licensed operating system for service businesses, hospitality partners, and multi-territory operators. Sentinel is a single, integrated business management platform designed to run day-to-day operations, enforce standards, and support growth.
Explore Features
Command Centre Dashboard
The Sentinel home dashboard provides a unified command centre for operators. At a glance, see today's schedule, pending tasks, recent activity, and key performance metrics.
Key Capabilities
- Today's bookings and service schedule
- Pending tasks and action items
- Quick-access module grid
- Recent activity feed
- Key performance indicators
- System notifications and alerts
Service Operations
Manage the complete service lifecycle from booking through to completion. Sentinel's operations module handles scheduling, service logging, job costing, and real-time status tracking.
Key Capabilities
- Kanban-style service log management
- List view with advanced filtering
- Booking calendar and availability
- Job estimator and pricing tool
- Status tracking and workflow automation
- Service history and audit trails
Certification & Compliance
Every service generates a certificate. Sentinel's certification system creates professional, branded certificates that can be printed, emailed, or accessed digitally.
Key Capabilities
- Automated certificate generation
- Certificate register with search
- QR code verification system
- PDF export and email delivery
- Branding and customisation
- Compliance audit trail
Customer Relationship Management
Sentinel includes a purpose-built CRM designed for service businesses. Track leads through the sales pipeline, manage customer accounts, and maintain complete service histories.
Key Capabilities
- Lead pipeline with stage tracking
- Customer account management
- Contact history and notes
- Service history per customer
- Custom fields and tags
- Lead source tracking and attribution
Rewards & Incentives Engine
Native rewards and referral systems drive customer retention and word-of-mouth growth. Configure reward rules, issue vouchers, track referrals, and manage incentive programmes.
Key Capabilities
- Rewards dashboard and analytics
- Referral code generation and tracking
- Voucher issuance and redemption
- Configurable reward rules
- Credit balances and ledger
- Settlement and reconciliation
Training Academy
Embed training directly into your operating system. Sentinel's Training Academy delivers structured content, tracks progress, manages assessments, and issues certifications.
Key Capabilities
- Training content management
- Module and lesson structure
- Progress tracking per trainee
- Assessments and quizzes
- Certification workflows
- Accreditation status tracking
Peace of Sleep: Hospitality Portal
A dedicated portal for hospitality partners. Hotels and property managers can manage rooms, track service schedules, view compliance status, and access certificates.
Key Capabilities
- Property and room management
- Visual room matrix with service status
- Service scheduling and history
- Certificate access and compliance
- Team member access control
- Manager onboarding via magic link
Communications Hub
Centralised communication tools keep customers informed and engaged. Smart emailing, notification management, and templated communications ensure consistent, professional interactions.
Key Capabilities
- Smart email campaigns
- Template management
- Notification centre
- Email delivery tracking
- Customer communication history
- Automated triggers and workflows
Accounting & Finance
Native financial tooling keeps everything in one place. From invoicing to payments, vendor bills to settlements. Sentinel maintains a single source of truth for all financial operations.
Key Capabilities
- Invoice creation and management
- Payment tracking and receipts
- Vendor bills and payouts
- Settlement logic and splits
- Transaction-level reporting
- Financial document generation
System Administration
Comprehensive admin tools for user management, permissions, equipment tracking, and system configuration. Control who can access what, track assets, and configure platform behaviour.
Key Capabilities
- User account management
- Role-based permissions
- Equipment register and tracking
- Notification settings
- System configuration
- Audit logs and activity tracking
Web Publishing & SEO
Built-in web publishing tools support rapid rollout of new locations and territories. Manage pages, run SEO preflight checks, and ensure consistency across all regional websites.
Key Capabilities
- Website page management
- SEO preflight checks
- FAQ management
- Location page spin-up
- Meta data and schema markup
- Content templates
Self-Service Onboarding
New users get up and running fast with self-service onboarding. Password setup, PWA installation, and guided setup ensure users are productive from day one.
Key Capabilities
- Self-service password setup
- PWA installation prompts
- Guided setup wizard
- Legacy user migration
- Welcome messaging
- First-login configuration
Interested in Sentinel?
Contact us to learn more about the platform that powers CleanMyBed operations worldwide.
Get in Touch