Operating System

Sentinel Platform

Comprehensive Product Overview

A licensed operating system for service businesses, hospitality partners, and multi-territory operators. Sentinel is a single, integrated business management platform designed to run day-to-day operations, enforce standards, and support growth.

Sentinel Dashboard
1.

Command Centre Dashboard

The Sentinel home dashboard provides a unified command centre for operators. At a glance, see today's schedule, pending tasks, recent activity, and key performance metrics. Everything starts here.

Dashboard Features

  • Today's bookings and service schedule
  • Pending tasks and action items
  • Quick-access module grid
  • Recent activity feed
  • Key performance indicators
  • System notifications and alerts
Sentinel Command Centre Dashboard
IMG-01 The Sentinel home dashboard — your daily command centre for operations.
2.

Service Operations

Manage the complete service lifecycle from booking through to completion. Sentinel's operations module handles scheduling, service logging, job costing, and real-time status tracking across all your service teams.

Operations Features

  • Kanban-style service log management
  • List view with advanced filtering
  • Booking calendar and availability
  • Job estimator and pricing tool
  • Status tracking and workflow automation
  • Service history and audit trails
Service Logs Kanban View
IMG-02 Kanban board for visual service management — drag and drop jobs through workflow stages.
Bookings Dashboard
IMG-03 Bookings dashboard with calendar view and availability management.
Job Estimator Tool
IMG-04 Built-in estimator for accurate job pricing and quotes.
3.

Certification & Compliance

Every service generates a certificate. Sentinel's certification system creates professional, branded certificates that can be printed, emailed, or accessed digitally. Maintain a complete register of all certifications issued.

Certification Features

  • Automated certificate generation
  • Certificate register with search
  • QR code verification system
  • PDF export and email delivery
  • Branding and customisation
  • Compliance audit trail
Certificate Register
IMG-05 Complete register of all certificates issued with search and filtering.
Service Certificate
IMG-06 Professional branded certificates with QR code verification.
4.

Customer Relationship Management

Sentinel includes a purpose-built CRM designed for service businesses. Track leads through the sales pipeline, manage customer accounts, and maintain complete service histories for every client.

CRM Features

  • Lead pipeline with stage tracking
  • Customer account management
  • Contact history and notes
  • Service history per customer
  • Custom fields and tags
  • Lead source tracking and attribution
Leads CRM
IMG-07 Lead management with pipeline stages and conversion tracking.
Customer Management
IMG-08 Complete customer profiles with service history and account details.
5.

Rewards & Incentives Engine

Native rewards and referral systems drive customer retention and word-of-mouth growth. Configure reward rules, issue vouchers, track referrals, and manage incentive programmes — all from within Sentinel.

Rewards Features

  • Rewards dashboard and analytics
  • Referral code generation and tracking
  • Voucher issuance and redemption
  • Configurable reward rules
  • Credit balances and ledger
  • Settlement and reconciliation
Rewards Dashboard
IMG-09 Rewards dashboard showing programme performance and customer engagement.
Referral Codes
IMG-10 Referral code management with tracking and attribution.
Voucher Management
IMG-11 Voucher issuance and redemption tracking.
Rewards Rules Configuration
IMG-12 Configurable reward rules to customise your incentive programmes.
6.

Training Academy

Embed training directly into your operating system. Sentinel's Training Academy delivers structured content, tracks progress, manages assessments, and issues certifications — ensuring consistent standards across all operators.

Training Features

  • Training content management
  • Module and lesson structure
  • Progress tracking per trainee
  • Assessments and quizzes
  • Certification workflows
  • Accreditation status tracking
Training Content Management
IMG-13 Structured training content with modules and lessons.
Training Module View
IMG-14 Training module viewer with progress tracking.
7.

Peace of Sleep — Hospitality Portal

A dedicated portal for hospitality partners. Hotels and property managers can manage rooms, track service schedules, view compliance status, and access certificates — without touching the admin system.

Hospitality Features

  • Property and room management
  • Visual room matrix with service status
  • Service scheduling and history
  • Certificate access and compliance
  • Team member access control
  • Manager onboarding via magic link
Peace of Sleep Room Matrix
IMG-15 Visual room matrix showing service status across the property — colour-coded for instant compliance visibility.
8.

Communications Hub

Centralised communication tools keep customers informed and engaged. Smart emailing, notification management, and templated communications ensure consistent, professional interactions.

Communications Features

  • Smart email campaigns
  • Template management
  • Notification centre
  • Email delivery tracking
  • Customer communication history
  • Automated triggers and workflows
Smart Emailing
IMG-16 Smart emailing system for targeted customer communications.
9.

Accounting & Finance

Native financial tooling keeps everything in one place. From invoicing to payments, vendor bills to settlements — Sentinel maintains a single source of truth for all financial operations.

Finance Features

  • Invoice creation and management
  • Payment tracking and receipts
  • Vendor bills and payouts
  • Settlement logic and splits
  • Transaction-level reporting
  • Financial document generation
10.

System Administration

Comprehensive admin tools for user management, permissions, equipment tracking, and system configuration. Control who can access what, track assets, and configure platform behaviour.

Admin Features

  • User account management
  • Role-based permissions
  • Equipment register and tracking
  • Notification settings
  • System configuration
  • Audit logs and activity tracking
Account Management
IMG-17 User account management with role assignment.
Equipment Register
IMG-18 Equipment tracking and asset management.
Permission Management
IMG-19 Granular permission controls for role-based access.
Notification Centre
IMG-20 Centralised notification management and settings.
11.

Web Publishing & SEO

Built-in web publishing tools support rapid rollout of new locations and territories. Manage pages, run SEO preflight checks, and ensure consistency across all regional websites.

Web & SEO Features

  • Website page management
  • SEO preflight checks
  • FAQ management
  • Location page spin-up
  • Meta data and schema markup
  • Content templates
SEO Preflight Checks
IMG-21 SEO preflight checks ensure pages are ready before going live.
12.

Self-Service Onboarding

New users get up and running fast with self-service onboarding. Password setup, PWA installation, and guided setup ensure users are productive from day one — without admin overhead.

Onboarding Features

  • Self-service password setup
  • PWA installation prompts
  • Guided setup wizard
  • Legacy user migration
  • Welcome messaging
  • First-login configuration
User Onboarding
IMG-22 Self-service onboarding reduces admin overhead for new user activation.

Interested in Sentinel?

Contact us to learn more about the platform that powers CleanMyBed operations worldwide.

Get in Touch
DrCleanstein
DrCleanstein Sleep Hygiene Scientist