Privacy Policy

Dry, non invasive and uncompromisingly affordable.

Introduction

At CleanMyBed, we take your privacy seriously. This policy outlines how we collect, use, store, and share your personal information, your rights regarding your personal data, and how to contact us with any concerns. By engaging with our services or using our website, you agree to the terms set out in this policy.

CleanMyBed (“we,” “us,” or “our”) is committed to protecting your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) in the UK and EU where applicable.

What Personal Information Do We Collect?

We may collect and process the following personal information:

• Contact Information: Name, phone number, email address, and postal address.
• Transaction Information: Details of bookings, services provided, and payment history.
• Website Usage Data: Information such as your IP address, browser type, geographic location, and how you interact with our website.
• Marketing Preferences: Your choices regarding receiving promotional materials from us.

How We Use Your Information We collect and process your personal data for the following purposes:

• Service Delivery: To provide and manage our mattress sanitisation services and respond to your inquiries.
• Business Operations: To maintain records, process payments, and administer customer accounts.
• Customer Support: To assist you with queries and offer follow-up services.
• Marketing Communications: To inform you about new services, promotions, and offers (with your consent where required).
• Website Improvements: To analyze website usage and enhance user experience.

Legal Basis for Processing We process your data based on the following lawful grounds:

• Contractual Necessity: When data processing is required to provide you with our services.
• Legitimate Interests: When we process data for our business operations and service improvements.
• Legal Compliance: Where we are required by law to retain or share your information.
• Consent: Where you have opted in to receive marketing communications.

Sharing of Your Information We may share your information with:

• Franchisees and Business Partners: To ensure seamless service delivery in your area.
• Service Providers: Including payment processors and IT support to facilitate transactions and secure our systems.
• Legal Authorities: If required to comply with legal obligations or enforce our policies.
• Marketing and Analytics Providers: To optimise our marketing efforts and understand customer needs.

We do not sell, rent, or distribute your personal information to third parties for their independent marketing purposes.

International Transfers If we transfer your data outside of the UK or EEA, we ensure appropriate safeguards are in place to maintain data protection standards.

How We Protect Your Data We implement industry-standard security measures to safeguard your personal data against unauthorised access, loss, or misuse. While we take reasonable steps to protect your information, the internet is never completely secure, and we encourage you to take precautions when sharing personal data online.

Your Rights You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data where legally applicable.
• Restriction: Request limitation on data processing in certain circumstances.
• Objection: Object to processing, particularly for marketing purposes.
• Data Portability: Request transfer of your data to another provider in a structured format.
• Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided below.

Cookies and Tracking Technologies We may use cookies to enhance your browsing experience. For more details, please refer to our Cookies Policy.

Marketing Preferences You can opt-out of marketing communications at any time by:

• Clicking the “unsubscribe” link in our emails.
• Replying “STOP” to our SMS messages.
• Contacting us directly at info@cleanmybed.com.

Changes to This Privacy Policy We may update this policy periodically. Any changes will be posted on our website, and significant updates will be communicated where required.

Contact Us For any privacy-related concerns or to exercise your rights, contact us at:
Email: info@cleanmybed.com
Address: 01 Meadlake Place, Thorpe Lea Road, Egham, TW20 8HE

If you are not satisfied with our response, you have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) or your local data protection authority.